Refund policy
Last updated: March 5, 2026
Thank you for shopping with Samra Naturals. We want you to have a positive experience with our products. Please review our return and refund policy below.
RETURNS
Due to the nature of personal care products, we cannot accept returns on items that have been opened or used.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order so we can make it right.
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
To request a return, please email us at:
Include your order number and photos if the product arrived damaged.
If your return request is approved, we will provide instructions for returning the item.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
REFUNDS
Once we receive and inspect your return, we will notify you if the refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear on your statement depending on your bank or payment provider.
NON-RETURNABLE ITEMS
The following items cannot be returned:
Opened or used products
Gift cards
Items marked as final sale
EXCHANGES
We only replace items if they arrive damaged, defective, or incorrect. If you need an exchange, please contact us within 7 days of delivery.
ORDER ISSUES
If you experience any issues with your order, please contact us and we will do our best to resolve the issue quickly.
CONTACT
If you have any questions about returns or refunds, please contact us at: